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Scheduling & Visits

What should I expect at my initial consultation?

During your initial consultation, Kristina Gonzalez will carefully review and discuss your medical history as well as perform any needed physical exams. If you are a good candidate for my services, Pristine Hormones & Weight will discuss the necessary lab tests and schedule your follow-up appointments.

What's the cost for the initial consultation?

The initial consultation is $300.

What Are The Restrictions On Virtual Doctor's Visits?

You must be in the state of Nevada during the visit. Your initial visit at Pristine Hormones & Weight must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using my secure video channel if you choose.

Email Etiquette

Patients have unlimited email access with my Pristine Hormones & Weight provider team. However, if an email question or request is deemed by me to be too complicated or involved for a response via email they may, at their discretion, require that the patient schedule a phone, telemedicine or in person visit instead of responding via email.

Scheduling & Cancellations

There is a 24-hour cancellation policy for all appointments with an Pristine Hormones & Weight doctor, health coach, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.

Billing & Insurance

I'm Not A Conventional Primary Care Physician

For many of my patients, I can take the place of a primary care physician. Because you can message me online during business hours, I am often able to take care of acute requests. For example, prescribing an antibiotic for a minor infection such as a sinus infection.

It is important to note the following however:

  • I do not fulfill an insurance company’s requirement for an in network primary care physician as I am not in-network with any insurance plan.
  • I will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • I do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

I Do Not Bill Insurance Companies

Any services provided by Pristine Hormones & Weight that aren’t already included in the program fee will be billed to patients directly.

Pristine Hormones & Weight medical expenses, such as lab tests and prescription medications, may be covered by a patient’s health insurance plan (per that plan’s rules).

Pristine Hormones & Weight will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.

About Lab Tests

  • Most lab tests ordered by a Pristine Hormones & Weight physician will be billed directly to your insurance by the lab.
  • Some lab tests I offer as part of my functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through Pristine Hormones & Weight.
  • The specific tests ordered will be personalized to you based on your initial evaluation with an Pristine Hormones & Weight doctor and may include blood saliva urine or stool testing.
  • I will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • You are under no obligation to purchase any specialty testing.
  • Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your Pristine Hormones & Weight physician.
  • At home test kits: If a lab test kit is mailed to you by Pristine Hormones & Weight, you will be charged the day the kit is mailed.
  • If you don’t have insurance, we’ve got you covered. We offer negotiated self-pay pricing for lab services, with most tests typically ranging between $200 to $350.

Do you have financing options?

We accept CareCredit and offer flexible payment plan options to help make care more accessible. You can use CareCredit for eligible services or choose a payment plan that works best for you.

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